- GoToAssist is a cloud based toolset for IT support teams and customer support organisations.
- GoToAssist has been composed of 3 integrated modules-remote support, IT monitoring and service desk management.
- It is a part of "GoTo" family of products created by SaaS division of Citrix Systems.
Technology:
- GoToAssist Remote support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support.
- The solution allow a desktop view from a client computer. The machines are connected through a TCP/IP network.
- One of the Expertcity's innovation was to employ the Internet for connectivity, protecting transmission with high-security encryption and multiple passwords.
Features:
- Remote control lets users use mouse and keyboard to control a remote machine.
- Two way screen sharing lets user view client's screen and also show user's own screen for training purpose.
- Remote diagnostics to gather system information from a remote computer.
- Simultaneous sessions allow user to work on up to eight remote computers at a time.
- Encryption and authentication security provided by a Secure Sockets Layer website.
- File transfer for moving files between computers.
